Surely Not?

Following the highly controversial introduction of Betfair Arcade games, it was with an open mouth that I read the following post on the Betfair Forum this evening. Surely this can't be true!

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I am RG. I won on the Arcade without even realising that I was playing it for real. It is unbelievably easy to log-in to see what the fuss is about, select to play a Demo game and then navigate to a new game where you are playing for real. I honestly thought i was playing with imaginary money. I would never dream of playing in the Arcade with real money. Playing for a grand a spin I won about 14k and gave 9 back all in the space of 3 minutes. I am delighted that i got bored after that long.

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Obviously I have been very lucky and done well out of this but there are 2 points that are very worrying. Firstly and most importantly it should be far more difficult to "accidentally" play these games. Not being aware that you are playing may be a little stupid but if I could make that mistake then I am sure others could.

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Secondly is the nature of the games, I was able to turn over roughly 20k in 3 minutes. Even when I won it was ready to press the button to bet again in 5 seconds. These games are highly addictive and repetitive. In the past I would have expected more of Betfair but now I am not at all surprised. I have voiced my concerns to my account manager but don't expect anything to change. Betfair don't listen to their customers anymore because they honestly don't care although there are still a very many good people still working there.

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Elsewhere, it nice to see the Guardian are still covering the diabolical Betfair Premium Charge.

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